The Service Desk Handbook – A guide to service desk implementation, management and support

Save £0.14
filler

Title: Paperback
Price:
Sale price£12.81 Regular price£12.95

Description

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations. A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business. The Service Desk Handbook – A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs. Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented. Topics covered include: • Planning for a service desk; • Telephony and tooling; • The service desk team; • Documentation; • Performance measures; and • Technology considerations – artificial intelligence and platforms and tools.

Details

Publisher - IT Governance Ltd

Language - English

Author(s) - Sanjay Nair

Paperback

Published Date - September 15 2020

ISBN - 9781787782358

Dimesions - 19.8 x 12.9 x 0.6 cm

Page Count - 114

Payment & Security

American Express Apple Pay Diners Club Discover Maestro Mastercard Shop Pay Visa

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

You may also like

Recently viewed