Description
DPI is the only one of the ITIL 4 advanced level courses that leads to both Managing Professional (MP) and Strategic Leader (SL) status. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills needed to improve themselves and their organisation by way of effective strategic direction and delivering continual improvement.
ITIL® 4 Direct, Plan and Improve (DPI) – Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification is a study guide designed to help students pass the ITIL® 4 Direct, Plan and Improve module.
The majority of this book is based on the AXELOS ITIL® 4: Direct, Plan and Improve publication and the associated DPI Strategist syllabus. It provides students with the information they need to pass the DPI exam, and help them become a successful practitioner.
Suitable for existing ITIL v3 experts, ITIL 4 Managing Professional (MP) students, ITIL 4 Strategic Leader (SL) students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles, the book covers:
- Key concepts;
- Scope, key principles and methods;
- The role of governance, risk and compliance;
- Continual improvement;
- Organisational change management;
- Measurement and reporting;
- Value streams and practices; and
- Exam preparation.
ITIL® is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.
About the author
Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly’s Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s 2017 Thought Leadership Award.
Details
Publisher - IT Governance Ltd
Author(s) - Claire Agutter
Paperback
Published Date -
ISBN - 9781787782822
Dimensions - 21.6 x 14 x 1.1 cm
Page Count - 204
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