Description
ITIL® 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts.
Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:
- Provides definitions of the key terms and concepts used in ITIL 4;
- Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
- Explains the key figures and diagrams in the ITIL syllabus.
This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:
- Replacing ‘change control’ with ‘change enablement’ throughout;
- The removal of ‘IT’ from the definition of a change; and
- Updating definitions for customer, sponsor and user.
Start preparing for your ITIL Foundation exam – order your copy today.
ITIL® is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.
Details
Publisher - IT Governance Ltd
Author(s) - Claire Agutter | Claire Agutter
Paperback
Published Date -
ISBN - 9781787782136
Dimensions - 19.8 x 12.9 x 0.5 cm
Page Count - 90
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.