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    ITIL Service Design

    By Great Britain: Cabinet Office

    Paperback Save £7.74 = £77.26

    The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and...

    ITIL service strategy: [German translation]

    By Great Britain: Cabinet Office

    Paperback £77.26

    This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written...

    Understanding Crowd Behaviours: v.2: Supporting Theory and Evidence

    By Great Britain: Cabinet Office

    Paperback Save £1.74 = £33.26

    Offers guidance that provides practical recommendations for the preparation and management of crowd events, in both normal and emergency situations. This title also provides a comprehensive set of good practice guidelines for simulating crowd behaviours.

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