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    Cabinet Office Annual Report and Accounts 2007-2008

    By Great Britain: Cabinet Office

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    Paperback Save £1.55 = £31.90

    Key element guide ITIL service design [pack of 10]

    By Great Britain: Cabinet Office

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    ITIL Service Design

    By Great Britain: Cabinet Office

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    Paperback Save £7.74 = £77.26

    The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and...

    Key element guide ITIL service strategy [pack of 10]

    By Great Britain: Cabinet Office

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    Paperback Save £9.48 = £90.02

    ITIL service strategy: [German translation]

    By Great Britain: Cabinet Office

    Currently unavailable

    Paperback £77.26

    This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written...

    Understanding Crowd Behaviours: v.2: Supporting Theory and Evidence

    By Great Britain: Cabinet Office

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    Paperback Save £1.74 = £33.26

    Offers guidance that provides practical recommendations for the preparation and management of crowd events, in both normal and emergency situations. This title also provides a comprehensive set of good practice guidelines for simulating crowd behaviours.

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