{"product_id":"service-integration-and-management-siam-foundation","title":"Service Integration and Management (SIAM) Foundation","description":"\u003cp class=\"MsoNormal\"\u003eService integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003eSIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrator capability that provides governance, management, integration, assurance and coordination at strategic, tactical and operational levels. It creates an ecosystem where all parties:\u003c\/p\u003e\u003cul style=\"margin-top: 0cm;\" type=\"square\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1;\"\u003e\u003cspan style=\"mso-fareast-font-family: \" times new roman\u003eUnderstand their role, responsibilities and context\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1;\"\u003e\u003cspan style=\"mso-fareast-font-family: \" times new roman\u003eAre empowered to deliver within clear boundaries\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1;\"\u003e\u003cspan style=\"mso-fareast-font-family: \" times new roman\u003eAre accountable for the outcomes they enable\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003eThis updated edition of SIAM Foundation provides a comprehensive introduction to SIAM and is the official guide for the EXIN SIAM™ Foundation certification. This publication helps candidates prepare for the Foundation exam and introduces SIAM concepts, roadmap stages, structures, roles, practices and cultural considerations for successful adoption. It will appeal to:\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\u003cul style=\"margin-top: 0cm;\" type=\"square\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1;\"\u003e\u003cspan style=\"mso-fareast-font-family: \" times new roman\u003eAnyone seeking an introduction to SIAM and the SIAM™ Foundation certification\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1;\"\u003e\u003cspan style=\"mso-fareast-font-family: \" times new roman\u003eCustomer organizations and their staff managing multi-provider ecosystems\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1;\"\u003e\u003cspan style=\"mso-fareast-font-family: \" times new roman\u003eService integrators and their teams establishing end-to-end accountability\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1;\"\u003e\u003cspan style=\"mso-fareast-font-family: \" times new roman\u003eInternal and external service providers wanting to work effectively in SIAM\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1;\"\u003e\u003cspan style=\"mso-fareast-font-family: \" times new roman\u003eConsultants in service management supporting SIAM design and adoption\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp class=\"MsoNormal\" style=\"margin-left: 36.0pt;\"\u003e \u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003e\u003cem\u003e“SIAM Foundation brings together the real-world experience of practitioners from across the SIAM community to provide a clear, practical introduction to managing services in a multi-provider ecosystem. It will help you focus on outcomes, deliver maximum value, and manage end-to-end services across complex supply networks, a necessity in today’s digital, cloud-enabled environments. SIAM Foundation sets out the essential definitions, roles, structures and practices, and explores the common challenges you’ll face when adopting SIAM, making it valuable for practitioners at every level as well as those studying for the globally recognised SIAM Foundation certification.”\u003c\/em\u003e\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003eClaire Agutter\u003c\/p\u003e","brand":"ITGP","offers":[{"title":"Perfect Bound","offer_id":66516421378352,"sku":"9781787786233","price":37.95,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/www.thegreatbritishbookshop.co.uk\/products\/service-integration-and-management-siam-foundation","provider":"The Great British Bookshop","version":"1.0","type":"link"}