{"product_id":"empathy-for-sale-the-new-currency-in-customer-experience","title":"Empathy For Sale: The New Currency in Customer Experience","description":"\u003cdiv class=\"efp__conversion\" style=\"box-sizing: border-box; margin: -4px 0px 24px; color: #171717; font-family: Avenir, \" avenir next arial helvetica sans-serif font-size:=\"\" background-color:=\"\"\u003e\n\u003cp class=\"efp__conversion-lead\" style=\"box-sizing: border-box; overflow-wrap: break-word; font-size: 16px; line-height: 1.55; color: #393936; max-width: 650px; margin: 0px 0px 22px; margin-block-start: 0px;\"\u003e\u003cstrong style=\"box-sizing: border-box;\"\u003eour organization already knows more about its customers than ever before. So why are customers still frustrated?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"efp__conversion-lead\" style=\"box-sizing: border-box; overflow-wrap: break-word; font-size: 16px; line-height: 1.55; color: #393936; max-width: 650px; margin: 0px 0px 22px;\"\u003e\u003cem style=\"box-sizing: border-box;\"\u003eEmpathy For Sale\u003c\/em\u003e explores the gap between \u003cstrong style=\"box-sizing: border-box;\"\u003ehaving customer intelligence and genuinely understanding the people behind it\u003c\/strong\u003e—and why that gap becomes even more consequential as AI, automation and data increasingly influence the decisions businesses make.\u003c\/p\u003e\n\u003cp class=\"efp__conversion-lead\" style=\"box-sizing: border-box; overflow-wrap: break-word; font-size: 16px; line-height: 1.55; color: #393936; max-width: 650px; margin: 0px 0px 22px; margin-block-end: 0px;\"\u003eThis is not a book about being nicer to customers. It is a business framework for understanding \u003cstrong style=\"box-sizing: border-box;\"\u003ewhere customer signals get lost, why organizations repeatedly solve the wrong problems, and how empathy can become a practical input into better product, technology, operational and leadership decisions.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong style=\"box-sizing: border-box;\"\u003e \u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"BookVAULT Publishing","offers":[{"title":"Case Bound - PPC","offer_id":67814605160752,"sku":"9781808973444","price":29.99,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/www.thegreatbritishbookshop.co.uk\/products\/empathy-for-sale-the-new-currency-in-customer-experience","provider":"The Great British Bookshop","version":"1.0","type":"link"}