Information: eBook Help

    How do I know which eBook format to purchase?

    The Great British Book Shop supplies various types of eBooks. Each of these types, or formats, is suitable for a certain type of application to view the eBook with. The types are listed below to give you an idea of which type will be suitable for your purchase and when looking at each eBook type in the book shop refer to the ‘format’ area of the product to see which it is.

    PDF: A PDF is suitable for reading on all types of devices generally. The quality of PDFs can vary and the layout is fixed, so options like searching text and changing font size etc are limited or not available.

    ePub: This is the industry standard for eBooks, used for all types of devices except for Kindle. The ePub files allows text searching, linking, easier navigation, various reading options etc.

    Please note that The Great British does NOT supply any Kindle supported eBooks, these are only legally available to purchase through Amazon

    I can’t download my Ebook, what do I do?

    If you’re having technical issues downloading your eBook please do contact us immediately either by email or our contact form. We’ll endeavour to solve the problem as quickly as possible for you.

    I have deleted the download link, what do I do?

    If you happen to delete your download link or download email by accident you can still download you eBook from within your account. Just log in to your account, view your account profile and scroll to the bottom of the screen where you can view your eBooks in one place. Click on the button at the right hand side of the relevant eBook to commence its download. You can come back to this page at any time should you delete the eBook from your device or application, and re-download it.

    I have ordered an eBook in error; can I cancel and have a refund?

    Yes, as long as you have not downloaded your eBook. At the point of downloading all eBooks are non refundable, due to their digital nature. If you find you have made an error in your eBook purchase you will need to cancel the item by logging in to your account, viewing the specific order, and clicking Cancel.

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