Quality Assurance & Total Quality Management

    Intersection of Change Management and Lean Six Sigma

    By Randy K. Kesterson

    Paperback £19.40

    "Randy has crafted an invaluable book, no matter where you are in the journey of organizational change management. A must-have guide you will refer to again and again." - Marshall Goldsmith, author of the #1 New York Times bestseller, Triggers. "Randy Kesterson recognizes that much of the energy that organizations...

    Standards, Quality Control, and Measurement Sciences in 3D Printing and Additive Manufacturing

    By Chee Kai Chua

    Paperback Save £10.94 = £56.05

    Standards, Quality Control and Measurement Sciences in 3D Printing and Additive Manufacturing addresses the critical elements of the standards and measurement sciences in 3D printing to help readers design and create safe, reliable products of high quality. With 3D printing revolutionizing the process of manufacturing in a wide range of...

    More Is More

    Hardback Save £0.39 = £18.60

    "Less is more" may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a "more is...

    Essentials of Managing Quality for Projects and Programmes

    By John Bartlett

    Paperback £25.81

    Earlier edition published in 2005 as: Right first & every time: managing quality in projects and programmes.

    Total Quality Management: Key Concepts and Case Studies

    By D. R. Kiran

    Paperback Save £8.54 = £46.45

    Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and...

    ISO 9001:2015 for Small Businesses

    By Ray Tricker

    Paperback Save £3.58 = £36.41

    This "hands-on" book explains the meaning of ISO 9000, its history, current status, requirements, and changes being made to it. Includes coverage of how ISO 9000 can affect businesses, and how they can easily and cost-effectively satisfy customers' requirements for quality control and assurance.

    Principles and Practices of Quality Assurance

    By Ann Gravells

    Paperback Save £0.54 = £19.45

    A guide for internal and external quality assurers in the FE and skills sector by best-selling author Ann Gravells.

    Toyota Way to Service Excellence: Lean Transformation in Ser

    By Jeffrey K. Liker

    Hardback Save £9.54 = £20.45

    Shows service-based organizations how to go Lean, gain value, and get results - The Toyota Way. Suitable for service professionals of every level, this guide takes the proven Lean principles of the author's bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial...

    Managing Quality

    By David Bamford

    Paperback Save £2.79 = £32.20

    An essential quality management resource for students and practitioners alike now in its sixth edition This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field.

    Managing Quality: Integrating the Supply Chain, Global Editi

    By S. Thomas Foster

    Paperback £50.68

    For courses in Quality Management. Navigating Quality Management With A Unifying FrameworkFoster's Managing Quality: Integrating the Supply Chain, Sixth Edition offers students a thorough introduction to quality management by presenting a supply chain theme as the unifying framework for quality improvement. The supply chain thread enhances the integration of systems...

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