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Cybercrime and Business: Strategies for Global Corporate Security examines the three most prevalent cybercrimes afflicting today's corporate security professionals: piracy, espionage, and computer hacking. By demonstrating how each of these threats evolved separately and then converged to form an ultra-dangerous composite threat, the book discusses the impact the threats pose...
The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures. This essential guide covers areas such as purpose, required skills and career progression.
A comprehensive overview of the management of IT projects. Grounded in the latest research, it offers practical tools and techniques to help students at every stage of the project, from initial planning through to trouble-shooting specific problems. Ideal for undergraduate, postgraduate and MBA students taking a course in project management.
By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. This book provides clarification and expansion of the core ITIL R texts. An ITIL R Licensed Product.
Offers you the tools to turn in various documents, whether it's for class or work. This title presents a review of grammar rules, and deals with its activity-oriented learning system. It also features real world documents formatted in Word 2007.