Customer services

    Selling Your Value Proposition: How to Transform Your Business into a Selling Organization

    By Helen Blake

    Paperback Save £2.04 = £27.95

    Develop a clearly defined value proposition for your company and establish a streamlined, customer-centric selling process, with this practical guide to selling that value proposition.

    On Time, In Full

    By Timothy McLean

    Paperback £25.80

    "On Time-In Full" is an important work. Tim McLean provides an easy to follow practical approach to building a highly performing supply chain" -Drew Locher, Shingo Prize Winning Author and Lean Thinker The most fundamental requirement for a manufacturing or distribution business is to deliver to customers what they want,...

    Wise Family Business

    By Joachim Schwass

    Hardback £37.25

    Wise Family Business aims to help families in business to identify new and better ways of achieving longevity, sustainability and performance.


    By Kate Edwards

    Hardback Save £1.34 = £17.66

    Hello! And Every Little Thing that Matters will transform the way businesses interact with customers - delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of...

    Service Design for Business

    By Ben Reason

    Hardback £15.65

    A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design.

    Five Star Service

    By Michael Heppell

    Paperback Save £2.74 = £10.25

    Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!

    Understanding Digital Marketing: Marketing Strategies for Engaging the Digital Generation

    By Damian Ryan

    Hardback £51.75

    Harness the power of digital media to achieve the utmost success in business, both now and in the future, with this bestselling guide to digital marketing channels and strategy.

    Measuring Customer Experience

    By Philipp Klaus

    Hardback Save £2.74 = £23.25

    Practical Zendesk Administration 2ed

    By Stafford Vaughan

    Paperback Save £7.14 = £16.85

    Implementing the Zendesk customer service software as part of your company's operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably.

    Looptail: How One Company Changed the World by Reinventing Business

    By Bruce Poon Tip

    Paperback £10.25

    How One Company Changed the World by Reinventing Business.

    Latest from the blog

    Fantastic new recipe book from Sabrina Ghayour 'Sirocco'

    Sabrina Ghayour's long awaited second recipe book Sirocco is out this month and is a great follow up to Persianna. Read article

    Ten Great Bedtime Reads from The Great British Bookshop and Aspace

    We have teamed up with Aspace ( who create beautiful room for Children to bring you 10 great bedtime reads for your little ones. Read article

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