Many IT projects are doomed before the ink is dry on the contract. In this highly readable book, John Smith sets out the 40 root causes of troubled IT projects and explains how these can be avoided at each stage of the project life cycle. The coverage of opportunity management, solution generation and proposal preparation will help IT services Vendors increase sales and Buyers become more effective at proposal evaluation. A proven approach to reviewing projects in delivery is presented to ensure that projects stay on track. The book goes on to describe an approach to 'turning around' a troubled project. Key to this - and a theme throughout the book - is the achievement of a high level of engagement and trust between Vendor and Buyer. Illustrated with real-life examples, key questions, and checklists, this practical handbook, is for buyers and sellers of IT services - for project sponsors, stakeholders, project managers, QA professionals and 'troubleshooters' - who want to maximise the success of their projects, their careers and their organizations.