A Practical Guide to Outside-In Service Design


    Outside-In Service Design is a User-Centred approach to designing products and services, aiming to give the customer a unique and memorable experience as well as optimising the business processes. Customers are the main influence on the design - the better the experience, the more chance you will have of customer retention and loyalty.This book takes us on a practical journey to understand, appreciate and apply the Service Design approach.Amir Azizpour has a background in business, technology and psychology with a passion for delivering unique and innovative solutions to ensure the highest levels of user satisfaction, experience and loyalty. He has more than 30 years experience in applying Service Design concepts to all aspects of business including Customer Services, Training, and Product Design as well as providing consultancy on Business Process, Management and Software Design.

    View more

    Number of Pages: 136
    Format(s): Paperback - ISBN: 9781909644731
    Publication Date:
    Listed in: Business & management
    Publisher: YouCaxton Publishing

    Books by Amir Azizpour


    RRP: £25.00

    Total: £23.05

    Save: £1.95 per copy!

    Books TV & Movies

    You might also like...

    Latest from the blog

    Fantastic new recipe book from Sabrina Ghayour 'Sirocco'

    Sabrina Ghayour's long awaited second recipe book Sirocco is out this month and is a great follow up to Persianna. Read article

    Ten Great Bedtime Reads from The Great British Bookshop and Aspace

    We have teamed up with Aspace (www.aspace.co.uk) who create beautiful room for Children to bring you 10 great bedtime reads for your little ones. Read article

    Latest from Twitter

    • @TheGBBookshop - 4 years ago

      Lottery funding for dementia reading project £2m pledged for Reading Agency scheme to pair readers with dementia sufferers

      @TheGBBookshop - 4 years ago

      Harry Potter and the Cursed Child has held on to the number one spot for a sixth week #HarryPotter #CursedChild @littlebrown @pottermore

    • @TheGBBookshop - 4 years ago

      @thebookseller @MartinaCole @Jeffrey_Archer @Foyles

      @TheGBBookshop - 4 years ago

      Frith wins inaugural Klaus Flugge Prize for illustration t.co/U9P08h4XMG

    • @TheGBBookshop - 4 years ago

      RT @Gue_de_Bost: #Dordogneholidaycottage available Sept tweet to book for more info

      @TheGBBookshop - 4 years ago

      The editor is just back from france @HomeAwayUK! t.co/IWutTER1x7