Managing Difficult People

    By

    Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face on a day-to-day basis. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows you how to identify and understand awkward and challenging behaviours and how to manage them. It shows you how to: *Defuse and deal with difficult customers, both on the phone and face to face *Manage problems with colleagues in the workplace *Handle difficult day-to-day interactions with any of the people we come into contact with at work *Identify and manage behaviours which can turn a person into a 'problem' *Improve necessary listening and communication skills *Use the 6 step Programs of Behaviour to build better relationships *Increase self-confidence and develop rapport building skills *Use the 6 step Strategies for Success to produce effective outcomes.

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    Number of Pages: 207
    Format(s): Paperback - ISBN: 9781845283919
    Publication Date:
    Listed in: Management & management techniques, Personnel & human resources management
    Publisher: How To Books Ltd

    Books by Alan Fairweather

    Paperback

    RRP: £10.99

    Total: £10.04

    Save: £0.95 per copy!

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